Does anyone have insight into the Toyota corporate stance on quality as a result of the public information associated with the sudden accelleration problem or the ABS Braking concern?
On the sudden acceleration problem, it is my perception that Toyota's fix is aimed at the effect rather than the cause. As made and tested, there was apparantly no indication of an issue. Throw in wear, environment, and other time-related factors and now they have to add a spacer to prevent binding of a (gear?) No one seems to be publicly addressing the question of "Why does the assembly now bind?"
On a higher level, Toyota should address another question, namely, what is the system root cause? This question would get to a new level of understanding regarding how did this concern go undetected both in Toyota's design development as well as in their prove-out testing.
It appears that the Toyota quality system is responding with a series of reactionary actions aimed at the effect (floor mat, spacer) while the root cause may be deeper within both the pedal mechanism and/or software.
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Now that this topic has a little short-term history behind it, it seems amazing to me that Toyota has weathered the storm very well. They are profitable and their sales are holding. While this may be a huge expense to them their total cost of operation may not be hampered by thousands of small cost of quality items that destroy the bottom line. What do you think about Toyota's strength in this situation?
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